National
Cambodia launches online system for citizen complaints
PHNOM PENH, Feb 20, 2026 (KPT) – Cambodia’s Ministry of Interior has launched an online complaint submission system to allow citizens to file grievances against officials or activities under its jurisdiction, officials said Friday.
The platform, accessible via the ministry’s website, enables users to complete forms online or download paper versions and contact relevant offices directly.
Officials said the initiative aims to accelerate complaint resolution, improve communication between citizens and national authorities, and ensure greater transparency. The system is designed to reduce delays and prevent complaints from being ignored or redirected.
Citizens have welcomed the move, noting it provides a clear and direct channel for reporting issues while strengthening trust in public administration. Complaints can be submitted at any time without visiting local offices.
Deputy ministry spokesperson Touch Sokha said the project reflects Cambodia’s efforts to modernize public services in the digital era and improve responsiveness to citizens’ concerns.
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